FAQs
Airwheel-UAE offers a variety of electric suitcases including models like SE3S, SE3MiniT, SE3T, and SQ3, each designed for specific travel needs and preferences.
The compatibility of Airwheel-UAE's electric suitcases like the SE3S, SE3MiniT, SE3T, and SQ3 as carry-on luggage varies based on their dimensions and individual airline policies. We recommend reviewing the specific size details of each product on the Airwheel-UAE website and checking with your airline for their carry-on requirements to ensure compliance.
Key features include easy navigation in busy environments, robust build quality, and smart technology integration like GPS tracking and auto-follow functions.
The products are designed for convenience and efficiency, making travel smoother and more enjoyable, especially in crowded places like airports.
Airwheel-UAE offers comprehensive customer support including real-time online assistance, warranty service, and spare part support.
Yes, the website provides detailed specifications for each product, as well as information regarding compliance with airline policies.
To cancel your order, please contact Airwheel-UAE's customer service. Keep in mind that due to our fast order processing, stopping an order from being dispatched might not always be possible.
If you receive a wrong product, promptly inform our customer service team. We will immediately arrange to send you the correct product. Alternatively, you can return the incorrect product at one of our physical stores after notifying us.
Once a product has been dispatched, it is not possible to cancel additional services like gift wrapping. However, if you cancel your product, we will initiate a refund for the product's price.
For payments originally made with a credit card, refunds will be credited back to the same card.
Yes, refunds can be denied if there is evident use of the goods, like packaging tampering or absence of the original packaging. Also, refunds may be denied if they are prohibited by applicable laws or regulations.
No, all transactions involving pre-orders, whether online or in-store, are not eligible for exchange or refund.
The warranty is only applicable to products purchased through our official store (https://airwheel-uae.com/) and authorized Airwheel-UAE distributors.
Within the first 12 months from the date of purchase, the warranty covers complimentary luggage repair services.
Battery repair services are covered free of charge during the first 6 months following the purchase date.
During the warranty period, Airwheel-UAE provides free replacement of the original product or a suitable alternative in case of defects in materials or production. Replaced products or parts become the property of Airwheel-UAE.
Yes, after the warranty period, you will need to cover all labor and parts expenses for repairs.
No, the warranty automatically becomes void if you sell or transfer the rights to the product.
Yes, the warranty does not cover:
- Products not listed in Airwheel-UAE's database through serial number verification.
- Lost or stolen items.
- Issues arising from normal wear and tear or regular use.
- Damage caused by accidents, natural disasters, or intentional acts.
- Damages due to improper use like dropping, exposure to extreme heat or water, or overuse.
- Repairs conducted by unauthorized technicians, which immediately voids the warranty.
Deliveries are scheduled between Monday and Saturday and are carried out by a third-party courier service chosen by Airwheel-UAE.
If your order is not delivered within the timeframe stated in the confirmation email, please contact Airwheel-UAE's Customer Services with the unique reference code from your order confirmation email.
Delivery is considered complete when the products reach the delivery address specified during order placement. At this point, responsibility for any loss, breakage, or damage transfers to you.
Ownership of the products transfers to you upon Airwheel-UAE receiving full payment for them.
To finalize delivery, you'll be asked to sign for the receipt of the products, indicating their correctness and confirming their satisfactory condition.
If you are not present, Airwheel-UAE will assume any adults at the location are authorized to accept delivery. If no one meets this criterion or is available at the address, Airwheel-UAE will not leave the products unattended and will contact you to arrange an alternative delivery time.
When you place an order, Airwheel-UAE collects personal and transactional information such as your name, address, and email address. For detailed use of this data, refer to our Privacy Policy.
You can pay for your online purchases using a credit/debit card through our secure online order form. Please note that cheques, paper gift vouchers, or similar methods are not accepted for online purchases.
For pre-orders, add the items to your cart and complete the checkout process. Your card will be charged at the time of placing the pre-order, and the product will be reserved for you. The release date mentioned is subject to change.
If a product you ordered becomes unavailable, Airwheel-UAE will contact you to either offer an alternative product or cancel the unavailable product from your order and issue a refund for it.
Products are invoiced in AED at the current price when you complete your order. In case of pricing errors, Airwheel-UAE will contact you to confirm or cancel your order. If we cannot reach you, the order for the incorrectly priced product will be considered canceled.
*Please check airline policies before traveling with Airwheel electric luggage and ensure compliance with all relevant authorities before use.
The company cannot be held liable for any issues resulting from non-compliance.
